Homeowners across the country who have Mr. Cooper as their mortgage lender are starting to be contacted by an organization called RightPath Servicing.
It can feel confusing when they contact you – it’s hard to know who they are or how they’re involved with their loan.
Who is RightPath Servicing?
RightPath is a servicing organization that is part of Nationstar Mortgage / Mr. Cooper. RightPath and Mr. Cooper are owned by the same entity.
If your mortgage lender is Community Loan Servicing, they may be using RightPath as well.
If you have one of these two lenders (Mr. Cooper or Community Loan Servicing), they may have hired RightPath to help with the day to day management of your mortgage.
Why is RightPath Servicing involved with my mortgage?
Most mortgage lenders are using RightPath to “help” with the servicing of your mortgage – meaning, RightPath is being used to help with things like:
- Loss mitigation negotiations (for loan modifications, short sales, or deed in lieu applications)
- Issuing payoff statements (telling you how much you owe on your mortgage)
- Issuing reinstatement quotes (how much is needed to get current on your mortgage if you have fallen behind on payments)
- Issuing mortgage statements and escrow analysis statements
Use RightPath Servicing’s Online Portal System
RightPath does most of their communication through their online portal so the most important thing you can do if you believe RightPath is involved with your mortgage is to set up their online portal.
3 tips for using the online portal:
- Click on the left hand side of the portal under the “Miscellaneous Tab” in order to make sure you’re seeing all the documents they’re sending you.
- Make sure you check your messages frequently under the “Messages Tab.”
- Always call to double check that the status showing when you first log-in is accurate. RightPath will put a “status update” as the main page you see when you first log in to the portal. You should call them to verbally check on the status to make sure it’s accurate (especially if you’re going through a loss mitigation or loan modification review process).
RightPath Servicing’s Contact Information
If you have RightPath involved with your mortgage and you try to call your mortgage lender, they will transfer you to a RightPath representative. You can contact them directly at the numbers below:
Phone: 833-685-2589
Fax: 469-464-0343
If you’re struggling with RightPath Servicing in the state of Washington and need help, feel free to reach out to me for a free consultation at 425-654-1674.
Additional Resources:
Don’t Make Partial Mortgage Payments When You Are Behind on Your Mortgage
How Can I Help?
We are in Arizona and have major issues with Right Path. Any suggestions?